How to Resolve a Status 4 Batch

Troubleshooting a Status 4 Batch

What it means:

• Status 4 = “Posting in Progress” in HQ Batch Control.

• Only part of the batch has posted.

• Do not delete or revalidate the batch.

Note:

• The steps also work for Status 2 or 3 batches if you want to post them.

Steps to Resolve

1. Open Batch Process:

   • Go to the module where the batch was created → Programs → Batch Process.

   • Enter the Batch Month and Batch Number (may need to type manually).

2. Clear “In Use” if Needed:

   • If you get “Batch In Use,” go to HQ Batch Control and clear the In Use By field.

3. Post the Batch:

   • Click Post.

   • Do not click Validate if available.

4. Check for Errors:

   • If it posts successfully, you’re done.

   • If there’s an error, note the message, check the Knowledgebase, or open a support case.

Special Notes for PM Module Batches

• PM Projection Batches → Post via JC Batch Process.

• PM Interface Batches → Standard Status 4 steps won’t work.

• SL Batches → Must have SL Source, contact Support.

• PO Batches → Must have PO Source, contact Support.

• Find the source batch in HQ Batch Control, then go to the correct module (SL or PO) → Batch Control → Post.

Common Causes of Status 4

1. Loss of power or network connection.

2. Trigger/setup error that conflicts with batch data.