[HQ] How to Locate a Missing Batch

Locating and Managing Missing Batches

1. Open HQ Batch Control and use the Grid View to check batches with Status 2, 3, or 4.

2. If a batch cannot be found, open the Batch Process program in the relevant module:

   • Enter the Month and press F4 in the Batch # field. Unposted or unused batches should appear here.

3. If still not found, return to HQ Batch Control:

   • Enter the Company, Month, and Batch ID, then go to the Grid tab.

   • Sort by Status and locate batches with Status 0-3.

4. Update batch status if needed:

   • Status 0 = open and ready to process or clear.

   • Status 1-3 = change to 0 by:

     1. Clicking the batch in the grid.

     2. Selecting the Info tab.

     3. Clearing the In Use/Posted By field.

     4. Changing Status to 0 and saving.

5. Once the batch is visible in the module, you can either Clear Batch (File → Clear Batch) or Post it.

The batch is now successfully located and can be processed.