How to Create a Customer Portal and Academy Account

Recommended browser: Chrome or Firefox

Create a Customer Portal Account

(User must already be added and assigned an authorization level)

1. Go to support.viewpoint.com.
2. Select Log In → Forgot Password.
3. Enter your work email and select Reset Password.
4. Open the password reset email (from @viewpoint.com) and reset your password.
5. Log in to the Customer Portal.

Authorization Levels

• Web – Access to Customer Portal and Viewpoint Academy
• Support – Web access + ability to submit support cases or contact support
• Full – Support access + manage users/company info + approve billable support

Add or Edit a User (Full Access Required)

    1. In the Customer Portal, select the menu (top right) → My Users.

    2. Add User:

• Select Add User in Active Users.
• Complete required fields.
• Assign an Authorization Level.
• Save.

    3. Edit User:

• Select Edit next to the user’s name.
• Update fields as needed.
• Confirm an Authorization Level is assigned.

    4. If the user does not receive an email, follow the Forgot Password steps         above.

Create a Viewpoint Academy Account

(User must already be added in the Customer Portal)

1. Go to support.viewpoint.com.
2. Select Sign In → Forgot Password.
3. Enter your work email and select Send Message.
4. Open the password reset email (from learn.trimble.com) and reset your password.
5. Log in to Viewpoint Academy.