[EM] Usage Posting Error - GL entries don't balance

Created by Crystal Millington, Modified on Mon, 29 Dec at 8:49 AM by Crystal Millington

This error usually happens because revenue isn’t properly assigned.


Check these two things:

  1. Revenue Breakdown Codes:

    • In EM Revenue Rates by Category (and EM Revenue Rates by Equipment if used), make sure every line has at least one Revenue Breakdown Code.

    • These codes determine where revenue posts in the GL.

  2. GL Accounts in EM Departments:

    • Make sure each Revenue Code (e.g., Revenue Code 1 – Hourly) has a GL account assigned in EM Departments.

    • If no account is assigned, the system can’t complete the posting, causing the error.


Solution: Assign the missing Revenue Breakdown Codes and/or GL accounts, then retry the posting.

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