[EM] Usage Posting Error - GL entries don't balance

Created by Crystal Ann Harvey, Modified on Wed, 20 Aug at 4:46 PM by Crystal Ann Harvey

Steps to take when you get this error in EM Usage Batch Posting.

Check that all Revenue Breakdown Codes are assigned, as well as the GL accounts set up in EM Departments

The 'GL entries don't balance' error in EM Auto Usage posting is typically the result of one or more pieces of equipment or categories missing a Revenue Breakdown Code- all lines in the 'EM Revenue Rates by Category' and (if used) the 'EM Revenue Rates by Equipment' forms must be assigned at least one Revenue Breakdown Code, as this will control where the revenue posts to in the GL. 

Start in the EM Revenue Rates by Category form- for each line in the form, check the 'Rev Breakdown' tab and make sure every line has at least one code.  After that, check the 'EM Revenue Rates by Equipment' form, and if there are any lines in there, do the same procedure.  If any lines are missing Revenue Breakdown Codes go ahead and enter at least one code.

 OR

The transaction is trying to pull the proper GL account from the EM Departments form based on the Revenue Code assigned to the transaction (Revenue Code 1 - Hourly), but no revenue codes are set up with GL accounts in the departments form.  Because it cannot find a GL account assigned to Revenue Code 1, it creates a one-sided entry and will not let the post complete its process.

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