Invoices created in SM should be adjusted in SM rather than AR. AR adjustments do not flow back to the SM Module.
Open SM Invoices, select the invoice to edit, then click open. In SM Invoice Review edit the record and then Process.
Invoices created in Service Management (SM) need to be adjusted or changed using the Service Management Module.
Do not attempt to bring an SM invoice into AR Invoice Entry to change it. Changing SM Invoiced using the AR Module can break the link between the AR & SM transactions and cause AR to be out of balance to GL.
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