[SM] How to void a Service Management Invoice

CAUTION: Once an SM Invoice has been Voided, it cannot be un-voided.

Service Management allows you to void the AR Invoice created from WO's only in the Service Management module itself.

1. On the Work Order go to the Invoices Tab and double click on the invoice you want to void.
   
   
2. When the Invoice Review form comes up go to File, Void Invoice and click it.
   
   

    TIP: If your original posting month is closed and you would like to update to a current period, the "Post Month" should be updated prior to choosing "Void Invoice" 

    

   
3. You can verify the invoice is flagged to be voided by looking at the Invoice Review Form.
   
   
4. Now hit the Process button and post the voided invoice through. It will void the invoice in AR and allow you to either use the same invoice number in the future or a new invoice number if needed. After you post the Invoice you are done.