[SM] How do I change an invoice without voiding?

Created by Crystal Ann Harvey, Modified on Wed, 23 Jul at 3:19 PM by Crystal Ann Harvey

In SM Invoice Review, you are able to remove invoice lines for posted, paid, and invoices in closed months, without voiding. You cannot add new lines to a processed invoice, the invoice must be voided and reissued with all required lines. 

Steps
  1. Go to Service Management> Programs
  2. You can use SM Invoices, SM Work Order Billing, SM Agreement Billings Due, or SM Work Orders - Invoices tab to enter SM Invoice Review.
  3. Choose the line and click 'Remove Line' 

Note: There is no warning when you delete a line and it cannot be undone. Any line being removed will require you to process the invoice, void it, and reissue the invoice. If any line has been removed and you have not processed this change, you will receive the following message when closing the form:


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