Enabling Silvertrek to Access Viewpoint Vista Cloud

If your Vista instance is hosted in the cloud, you’ll need to open a case with Viewpoint Customer Support so they can add Kartaya Automate’s static IPs to your Viewpoint Database TLS Endpoint allowlist. 

Open a support case

1. Go to the Viewpoint Support Portal and sign in to your Customer Support account.

2. Click Create a Case.
3. Fill out the following information:

   Case Type	Product Support & Access
   Product	Vista/Vista Web
   Application	Vista
   Support Category	VPN Connection
   Impact	Individualized
   Urgency	Medium
   Subject	Whitelist IP for SQL Access

4. In the Description box, paste and send this message:

   Hello,
   
   Please add the following static IP addresses to the TLS Database Endpoint whitelist for our Vista environment:
   50.173.26.222
   104.42.57.116
   Could you also let us know what the database url and port are for our instance?
   
   Thanks!

Provide connection information to Silvertrek

1. Forward the response from Viewpoint Support to the Silvertrek employee you are working with. If you are not sure who to send it to, send it to support@silvertrek.net.