[PR] Pay Stub Notify Troubleshooting

Pay Stub Notify Troubleshooting Checklist

If no email was received:

• Make sure employees are set to receive pay stubs via email with attachments in PR Employees > Add’l Info.

• Verify the employee has an email address in PR Employee(s).

• Confirm the sender has access to PR Pay Stub Notify in VA Form Security.

• Check SMTP mail setup: the Host field must have the Exchange server name (Start > Configure Remote Services).

• Ensure the sender has access to the attachment type in VA Attachment Type Security.

• Cloud users: Check the “Use SSL/TLS” box in Viewpoint Configuration (may need to uncheck).

• Check if the email was sent in VA Message Archive:

  • Look for Sent checked and a Date Sent.

  • If failed, note the Failure Reason.

• Restart Viewpoint Services on the server if needed.

If email was received but missing attachment:

• Confirm attachments exist in Vista (PR Payroll drilldown or DM Attachment Index search).

• Ensure employees are set for A-email with Attachment in PR Employee > Add’l Info.

• If pay period is still open, verify attachment under PR Employee Sequence Control (paperclip icon).

Security Checks:

• DM Attachment Options: Confirm storage location options are set.

• Sender has global access to DM Attachments and DM Attachment Index Search in VA Form Security.

• Check PR Company Parameters > Report Info for required report titles.

• Verify sender has VA Report Security for reports used to check attachment fields.

• Confirm sender has access to the attachment type in VA Attachment Type Security.

• Ensure Attach Pay Stub to Employee Pay Sequences is checked.