[SM] Projected PR Costs in Service Management

Service Management allows you to use a projected Payroll Cost per hour on a Work Order. This is an estimate of an employee’s total wages plus liabilities and can be used on reports and the Work Completed tab until actual labor costs are available from the PR Ledger Update.

Benefits:

• Allows viewing of Profit & Loss reports before payroll is run.

• Helps monitor labor costs and gives an early indicator of business performance.

• Optional – you don’t have to use projected costs.

Setup:

1. Enter the estimated payroll cost in the SM Technician form.

2. This cost represents the total hourly cost to send the technician on a service call, not their pay rate. Include wages plus liabilities for accuracy.

3. The projected cost does not set the Billable Rate. Billable Rate must be set in the Rate Template, SM Customer, or SM Service Site.